In this free one-hour webinar, Patti Phillips provides useful, practical tools to help you show the value of soft skills programs.
Originally presented November 13, 2024
We all need soft skills. Whether leadership development, communications, team building, problem-solving, empowerment, critical thinking, or even mindfulness, soft skills are important and can drive significant value. The problem is executives haven’t seen the value of the soft skills programs in terms they appreciate and understand. Consequently, they call these skills, “Fluff.”
The challenge is to evaluate a major soft skills program at the impact and ROI level. Some learning professionals are reluctant to go down this path because they are concerned that soft skills programs do not deliver a positive ROI. This misconception is playing right into the hands of the executives who are calling soft skills programs “fluff.” The reality is that you can show the ROI, and the odds are high that the ROI is greater for soft skills programs than for hard skills programs.
To ensure that soft skills programs deliver and show business results, essential steps are necessary at the beginning of the implementation of a soft skills program, during the execution, and after implementation. With this approach, the impact and positive ROI are almost guaranteed.
In this webinar, Patti Phillips, Ph.D., provides useful, practical tools to help you show the value of soft skills programs. Presented in an easy-to-understand format, this interactive session shows how to measure the business value of soft skills programs and how to calculate the ROI.
Objectives
After attending this webinar, participants will be able to:
- Explain the value chain for soft skills.
- Describe the need to show impact and ROI for major programs.
- Design soft skills programs to deliver impact and ROI.
- Explain how to measure program results at all five levels of outcomes.
Click the video below to access the recording, slides, and transcripts.
When you continue past the introduction to the webinar, you'll be prompted to log in. We require login to view the whole tutorial so we can provide certificates of completion for your records and for professional development credit. No purchase is required and you can create a Niche Academy account if you don't already have one. The certificate will be available for download when you have completed all sections of the tutorial.
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