In this free one-hour webinar, Andrew Sanderbeck shares tips on creating professional customer service expectations for your organization.
Originally presented October 9, 2024
The landscape of what customers expect in professional customer service from organizations continues to change at a frantic pace. What was “good enough” yesterday, likely is “bad enough” to lose a customer today.
While we can’t ignore the impact and benefits of the online experience and their impact on how customers view “human-less service”, the need for organizations to provide professional customer service experiences continues to differentiate the organizations that create loyal customers and fans, versus those that get-by, survive and potentially even fail.
Join Andrew Sanderbeck for this interactive and informative program exploring two critical customer service competencies:
Professional customer service expectations from the eyes of the customer and;
A road map to creating new internal professional customer service expectations for your organization
Click the video below to access the recording, slides, and transcripts.
When you continue past the introduction to the webinar, you'll be prompted to log in. We require login to view the whole tutorial so we can provide certificates of completion for your records and for professional development credit. No purchase is required and you can create a Niche Academy account if you don't already have one. The certificate will be available for download when you have completed all sections of the tutorial.
Enjoyed this webinar? Check out our upcoming webinars for more learning opportunities.
About the author: