Originally presented September 20, 2023
Ever encounter a patron whose behavior or comments leave you wondering, what is wrong with them? Trauma is often a silent unknown event that many people experience. It can affect how people behave and interact with others.
In this webinar, Beatriz De La Espriella will cover how trauma can change the brain, the impact it has on individuals, and how trauma-informed services can transform the way we provide services to our patrons and connect with our community. You will leave this presentation with the tools you need to serve patrons with empathy, avoid re-traumatization, and strategies that are vital for self-care when providing trauma-informed services.
By the end of the webinar, participants will be able to:
Define trauma and the impact trauma and adverse childhood experiences have on the brain and the individual.
Identify ways to provide trauma-informed services that avoid re-traumatization.
Recognize how to effectively communicate with individuals who may have experienced a traumatic event.
Identify strategies to support library staff’s self-care.
Click below to experience this webinar as a tutorial. When you continue past the introduction to the webinar, you'll be prompted to log in. We require login to view the whole tutorial so we can provide certificates of completion for your records and for professional development credit. No purchase is required and you can create a Niche Academy account if you don't already have one. The certificate will be available for download when you have completed all sections of the tutorial.
Click the links below for more resources:
Transforming Libraries through Trauma-Informed Services Slides
Transforming Libraries through Trauma-Informed Services Chat Transcript
Transforming Libraries through Trauma-Informed Services Audio Transcript
