Webinar: Users at the Center of Everything: Service Design in Rapidly Changing Libraries

Originally presented July 7, 2021

Services and the way we deliver them are changing quickly and unpredictably. Being intentional about what we do and and how we do it is what we mean by service design. Digital, physical, and even philosophical: it’s all about service.

Callan Bignoli and Lauren Stara present an exploration of service design – what it is and how it can make your library better by keeping users at the center of every decision.

Learning objectives:
- Learn how to harness rapid change and community feedback to provide more responsive, user-centered library service

- Understand the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies

- Embrace an openness to change as a foundation for project management, problem solving, preparing for future challenges, personal reflection and self-care, and leadership.

Click below to experience this webinar as a tutorial. When you continue past the introduction to the webinar, you'll be prompted to log in. We require login to view the whole tutorial so we can provide certificates of completion for your records and for professional development credit. No purchase is required and you can create a Niche Academy account if you don't already have one. The certificate will be available for download when you have completed all sections of the tutorial.