Mastery-Based Learning: Making the Paradigm Shift
Mastery-Based Learning: Making the Paradigm Shift
As responsibilities in the workplace continue to shift, it's more important than ever that organizational training translates to on-the-job performance. In this presentation, Jeremy will cover what is needed to shift an organizational paradigm toward a mastery-based approach, empowering trainers and staff to do more with their professional development time.
Jeremy Tuttle (JT) is the Director of Content for Niche Academy. His deep love of learning continues to drive him to improve and explore new things. When he's not busy studying for his graduate degree, you'll find him watching how-to videos.
How to Handle Angry Customers
How to Handle Angry Customers
Oh yes…they’re out there and they’re coming to your library. Angry, nasty and even downright unreasonable customers on a mission to tell and show you how they feel. Their behaviors really are difficult!
The good news is that you can choose to not let them drag you down or ruin your day. And by using a few proven techniques and questions some of these angry customer situations could actually have happier endings!
In this session you will learn:
Andrew Sanderbeck is a recognized expert presenter and consultant for libraries and library organizations. His favorite topics include customer service and retention, effective communication and management and leadership skills.
He has presented at ALA and at many state and regional library conferences, as well as international conferences in the United Arab Emirates and many European Countries.
Literacy Doodads—Tools for Storytime Fun
Literacy Doodads—Tools for Storytime Fun
How to use "literacy doodads"—inexpensive props that add excitement to storytimes and can be used outside the library or classroom—to enhance the basic components of any early literacy program.
Kathy Barco is a freelance library consultant, having retired as literacy coordinator at Albuquerque/Bernalillo County Library System. She was a children's librarian with ABC Library and served five years as youth services coordinator for New Mexico State Library. Kathy's latest book, Storytime and Beyond - Having Fun with Early Literacy, co-authored with Melanie Borski-Howard, recently won a 2019 New Mexico-Arizona Book Award in the Activity Book category. Barco has co-authored three books with Valerie Nye: True Stories of Censorship Battles in America's Libraries, Breakfast Santa Fe Style, and Breakfast New Mexico Style. Her book READiscover New Mexico: A Tri-Lingual Adventure in Literacy won a 2008 New Mexico Book Award. In 2018 Kathy received the Mountain Plains Library Association Distinguished Service Award. She earned her MLIS from the University of Southern Mississippi. MLIS from the University of Southern Mississippi.
Adult Learning in the Library
Adult Learning in the Library
Even a basic understanding of adult learning theory can improve library programs, classes, and services to the public whether you're providing help with digital devices, offering software classes, or teaching people how to use databases.
Jessica A. Curtis is an adult reference librarian at the Westerville Public Library in Ohio as well as a graduate instructor for the Kent State University Library iSchool. She is an active member and frequent presenter for the Ohio Library Council. She specializes in creating user-friendly classes for emerging technology and library services. She holds a BA from the Ohio State University and an MLIS from Kent State University. Her book, Teaching Adult Learners: A Guide for Public Librarians, from ABC-CLIO, will be released this summer.
To Librarians, From Russia, With Love
To Librarians, From Russia, With Love
Nefarious organizations around the globe use social media tools and tactics to influence elections. If you stop to think, however, those same tools are available to just about anyone. You you can learn to use them and use them for good.
Patrick Sweeney is a tireless and innovative advocate for libraries. A 2007 graduate of the San Jose School of Library and Information Sciences, Mr. Sweeney is the a former Administrative Librarian of the Sunnyvale (CA) Public Library and was Executive Director of EveryLibrary California, a statewide initiative to support library Propositions. He was awarded Library Journal’s “Movers and Shakers” award in 2015 for his library advocacy work. He is co-author of “Winning Elections and Influencing Politicians for Library Funding” as well as “Before the Ballot; Building Support for Library Funding.” He was recently recognized with a “40 Under 40” award by the American Association of Political Consultants for his work fighting for libraries at EveryLibrary. He is a lecturer at the San Jose Information School where he teaches courses on politics and libraries. He is active across social media as PC Sweeney.
Essential Tools for Money Smart Week
Essential Tools for Money Smart Week
Money Smart Week is just around the corner. In support of ALA and The Federal Reserve Bank, ValChoice has produced an exclusive free content series for libraries of all sizes. It covers one of the gaping holes in financial literacy among American’s -- understanding and buying insurance. ValChoice is the leading independent insurance industry analyst. In this one hour webinar, Dan Karr, CEO of ValChoice will preview new content, how to customize that content (for your state and patron's age group), discuss web apps and tools that help consumers make informed buying decisions, and much more.
Dan Karr has been a CEO or Vice President for high-technology companies for over 20 years. While working as a Senior Vice President of Marketing and Sales for a technology company, Dan was seriously injured while commuting to work. After dealing with trying to get insurance companies to pay his significant medical bills, or to settle a claim so Dan could pay the medical bills, he became intimately aware of the complexity of insurance claims. Dan founded ValChoice to pay forward his experience by bringing consumers, insurance agents and financial advisors easy-to-understand analysis needed to know which insurance companies provide the best price, protection -- claims handling -- and service.
Library Security Solutions
Library Security Solutions
Essential concepts and recent trends in library security including:
For the past 17 years, Dr. Steve Albrecht has made himself well-known to library training audiences around the country. His fast and empowering workshops focus on library safety and security issues; patron behavioral problems; customer service tools; and facility security improvements. His 2015 book, Library Security: Better Communication, Safer Facilities, was published by the ALA. Steve is one of the country's leading experts on the prevention of workplace and school violence. In 1994, he co-wrote Ticking Bombs, one of the first business books on workplace violence. He interviewed a double murderer for the book. He holds a doctoral degree in Business Administration, an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board certified in human resources, security, employee coaching, and threat management. In 1999, Steve retired from the San Diego Police Department, where he had worked since 1984, both as a full-time officer and later as a reserve sergeant and a domestic violence investigator. He has written 21 books on business, security, and law enforcement subjects.
Incorporating Instruments into Storytime
Incorporating Instruments into Storytime
How using instruments and other inexpensive props can make your storytime more engaging and more effectively build critical literacy skills.
Melanie Borski-Howard has been leading storytimes for more than 20 years. She is currently a youth services specialist at Boulder Public Library, in Boulder, Colorado, where she leads four to five storytimes a week and stars in the showRead With Us, a monthly television show produced and aired by Boulder's local television station, Channel 8. Borski-Howard has taught creative writing to teens and is a member of the Colorado Library Association and Colorado Libraries for Early Literacy.
Healthy Living at the Library
Healthy Living at the Library
American Library Association Immediate Past President Loida Garcia-Febo writes 'bringing wellness to library workers can also impact library patrons.' Healthy living at the library begins with you! Come get the information and inspiration you need to: 1) support healthy library workers, and 2) empower these health-conscious library workers to support healthy communities through programs and partnerships focused on gardening, walking, yoga, cooking, nutrition, and much more. Let's get healthy, together!
Dr. Noah Lenstra started Let's Move in Libraries in 2016 at the University of North Carolina at Greensboro's School of Education, where he is an assistant professor of library and information science. In April 2020, his book Healthy Living at the Library will be published by Libraries Unlimited. As part of his work on this topic, he served on the Public Library Association's Health Literacy National Advisory Board, and he currently serves on the Physical Activity Research Center's Activating Rural America Advisory Group. He is currently working on an Institute of Museum & Library Services grant-funded project (LG-18-19-0015-19) that will answer the question "How do small and rural public libraries address health and wellness through public programs?" His research has been published in Library Quarterly, Evidence Based Library and Information Practice, and the Journal of Library Administration, among others. He blogs monthly for the ALA Public Programs Office's Programming Librarian website, is an active member of the Association for Rural and Small Libraries, and is always up to try a new recipe or a new form of physical activity.
