Communication skills are some of the most important skills that you need to develop to be successful in the workplace and in life. We are constantly communicating! We talk to people face to face, and we listen when people talk to us. We write emails and reports, and we read the documents that are sent to us.
Communication, therefore, is a process that involves at least two people – a sender and a receiver. For it to be successful, the receiver must understand the message in the way that the sender intended. Join Andrew Sanderbeck for this interactive and informative program and leave with takeaway tips and techniques you can use at work, at home or wherever you go!
Participants will learn and begin to master:
If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.
Andrew Sanderbeck has been developing and conducting training programs for library organizations on Customer Service and Communication Skills for more than twenty years. Andrew is the author of three books, loves music, TED Talks and exploring National Parks. He is the past president of the Haywood County Library Board of Trustees in Western North Carolina.